Customer Care – Our Commitment to You
Monifieth Out Of School Care Club aims to provide a courteous and helpful service to our customers. We aim to deliver the best standards of care possible by:
- Putting customer care at the forefront of our service delivery
- Building on our existing good practice
We will work for and with our customers, to involve, inform and give you access to information. We aim to deliver a consistent and high standard of customer care and will:
- Treat customers as we would expect to be treated
- Be friendly and approachable
- Listen to our customers
- Deliver on our promises
- Put things right when they go wrong
- Be open and accountable