Customer Care

Customer Care – Our Commitment to You

Monifieth Out Of School Care Club aims to provide a courteous and helpful service to our customers. We aim to deliver the best standards of care possible by:

  • Putting customer care at the forefront of our service delivery
  • Building on our existing good practice

We will work for and with our customers, to involve, inform and give you access to information. We aim to deliver a consistent and high standard of customer care and will:

  • Treat customers as we would expect to be treated
  • Be friendly and approachable
  • Listen to our customers
  • Deliver on our promises
  • Put things right when they go wrong
  • Be open and accountable